What to Do If Your Security Camera Won’t Work

What to Do If Your Security Camera Won’t Work


It can be incredibly frustrating when you've set up a security camera system, only to find it's not working as expected. Whether your camera shows lights but no video, fails to record, or gives you a headache trying to connect to WiFi, these issues can be both confusing and concerning. Especially when you rely on these cameras to monitor your property, technical glitches can't be taken lightly. At Edge CCTV, we help local businesses defend their properties with our professional security camera installation services. Keep reading to learn about common problems you might face and actionable solutions to get your security system back on track.

Camera Lights On But No Video?

When your camera's LED lights are on but there's no video feed, there could be several issues at play. First, check your power supply and cables to ensure they are properly connected. If that's all good, try rebooting your camera. If you're still facing the issue, the camera lens might be blocked or your video settings could be misconfigured.

Why Isn't My Security Camera Recording Video?

If your camera is powered on but not recording, it might be a storage issue. Make sure your memory card or hard drive has sufficient space. Next, inspect the recording settings on your device or the accompanying software. Is the camera set to record on motion detection, but there's no motion to detect? Alter the settings or switch to continuous recording to test if it starts capturing footage.

Difficulty Connecting Camera to WiFi?

Network issues are common culprits when your camera can't connect to WiFi. Reset your router and ensure that your camera is within its range. Double-check your WiFi credentials to confirm they match what's inputted into the camera settings. If your camera still won't connect, you may need to adjust your router's security settings or update your camera's firmware.

Daytime Functionality is Fine, But What About Nighttime?

If your camera works well during the day but falters at night, the issue may lie with the camera's Night Mode. Ensure that Night Mode is enabled and functioning. Check for obstructions like spiderwebs or dirt that could interfere with the infrared sensors.

Playback Problems?

Issues with security camera playback can be frustrating. Begin by checking your storage medium to make sure it’s not corrupted or full. If the storage is fine, it could be an issue with the video codec settings. Make sure your playback device supports the same video codecs as your camera. Finally, try rebooting your system and attempting playback again.

Challenges With Remote Viewing of Security Cameras?

A host of factors can affect remote viewing capabilities. Ensure that your device is connected to the internet and that the camera's software or app is updated. Also, double-check your login credentials to ensure they're correct. Port forwarding settings on your router might also need to be configured correctly.

Night Vision Isn’t Up to Par?

If your camera's night vision isn't functioning, the first thing to do is check if the infrared lights are operational. Ensure that your camera's Night Mode is active, and check for any obstructions. If the infrared lights aren't functioning, it might be a hardware issue requiring professional assistance.

Green and Red Lights Flashing on Your DVR or NVR?

Continuous flashing lights on your DVR or NVR usually indicate a problem. It could be a power issue, so try unplugging the device and restarting it. If the issue persists, it may require a firmware update or factory reset, which should only be performed under professional guidance.

Bad Video Quality?

Poor video quality can result from outdated firmware, poor camera placement, or even dirt on the lens. First, clean your camera lens and adjust its angle. Update the camera firmware, if necessary. If you're still having trouble, it might be time to consider a higher-resolution camera.

Do You Need Professional Help with Your Business Security Cameras?

If you've tried these tips and still can't get your security camera to work, it's time to call Edge CCTV. Our specialists are ready to help you troubleshoot any issues. Contact our office for more information about our services or to schedule an appointment for your next security camera installation, repair service, or upgrade.

October 23,2023

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