SUPPORT & FAQ
Frequently Asked Questions
As Always, You are welcome to call into our support center at 678-883-0999 and press 2 for support.
Alternatively, We've recorded these Youtube Video you can watch at your leisure!
|COMPLETE VMS TRAINING||EDGE RECORDING MANAGER TRAINING|
|TRAINING VIDEO BY TOPIC|
|Live View - Layouts|
|Playback Basics - Compare The Differences||Playback - Object Search|
|Book Marks||Mark Never Recycle|
By downloading our in-depth guide, it will be easy to access your cameras on your personal iPhone....... For information on your locations camera and logins, please call our support line at 678-883-0999 option 2, and we would be happy to assist you in obtaining a logon for your site
Warranty Information | Vital Sign Monitoring
Edge CCTV, Inc. provides an industry leading 60 month warranty on its lease packaged programs. Those same solutions also include a 60 month subscription to our vital sign monitoring service. This warranty and subscription together is how we ensure that your system will work for you. Should there be any sort of failure we are notified and we begin solving the problem as soon as it happens. This service is critical to ensuring that you do not find yourself in a situation where you are in need of video but are unable to view it because of any number of failures. While we do believe we have the best product there is, it is still electronics and everyone knows how often they can fail. When working with mission critical equipment it is necessary to have a plan in place to resolve problems as soon as they happen and that is exactly what we do for you.
We also provide unlimited technical support. As much as we think everyone should use our product everyday to assist with daily business management, some users only access the recorded video to review incidences. The problem with this method is that since you have an Edge system installed, the number of times you find yourself needing to resolve issues with objective evidence is going to be greatly reduced. Most problems will simply stop, but should you not need to access the playback but every few months, don’t worry because we have the best technical support. Simply call us at 844-883-0999 and ask for tech support and you will promptly be connected to one of our factory trained representatives.
Please note that our standard warranty does not cover theft, vandalism, abuse, acts of god or electrical surges but we do have programs that do!
What about after the 60 months are over?
That is a great question, we offer a warranty extension program that also includes a subscription to the vital sign monitoring service and unlimited technical support. This monthly amount was calculated when your proposal was made. Simply call 844-883-0999 and ask for a customer service representative to determine how much was that amount. We do bill either quarterly or annually for these services. In some cases we will offer this service to non-Edge equipment, please speak with a customer service representative for more details.
the easiest way woudl be to call our support line at 678-883-0999 and ask for assistance.
On our typically Install, we put a server on-site, so the system only uses bandwidth when its being remotely viewed. It will use as much bandwidth as is available. We can limit the bandwidth upon request
Yes, The user account permissions are extremely granular and nearly every option you can think of can be restricted.
If you have our maintenance plan we will even do this for you.
This is a great feature if you are using cameras that record to SDCards inside the camera, since we use a server driven solution (on most systems) as soon as there is motion in the image the camera will record it on the server.
The server is locked using a username/password, we do have additional keyboard/mouse locking software for those locations that require it.
Depending on which cameras you chose will determine the vandal resistance of the cameras.
Yes! We have two different servers that watches for the server to go offline and it can send you alerts if you request them.
We have many options available for installation. If you request a closed server system we can install the battery backup inside of it and lock the entire cabinet.
Yes! We offer cloud storage or HDD swaps for long term storage. We can also size the system to accommodate nearly any length of time you wish to have.
Typically, we install a server onsite and do need to do port forwarding to the server to view the cameras from offsite. Currently, this is the most cost efficient system setup. We do have other options available if you have a preference.
You can export the video as an Avi file if you chose. It will not maintain its digital watermark if you do this but it is an option. But this is a great way to share a video.