Business Services Customer Terms and Conditions

The Customer named on the Edge CCTV Business Service Order Agreement and Edge CCTV Telecom ("Edge CCTV") agree that the terms and conditions on the Edge CCTV Business Service Order Agreement and these terms and conditions constitute the agreement (the "Agreement") for the provision of the Services selected by Customer and designated on a Service Order. Services may include Edge CCTV Business and Hospitality commercial high-speed internet services ("Internet") and Edge CCTV Business and Hospitality commercial digital voice services, including enhanced voice, toll free and trunk services ("Voice") (each a "Service" and collectively "Services").

The terms and conditions in the "GENERAL TERMS AND CONDITIONS" section below are applicable to all Services. Additional terms and conditions apply to the Internet and the Voice Service and should be reviewed in either the "ADDITIONAL TERMS APPLICABLE TO INTERNET SERVICE" section, or the "ADDITIONAL TERMS APPLICABLE TO VOICE SERVICE" section, as applicable.

Article 1. Definitions

Affiliate

Any entity that controls, is controlled by or is under common control with Edge CCTV.

Agreement

These terms and conditions and the Service Order Agreement executed by Customer.

Edge CCTV Equipment

Any and all facilities, equipment or devices provided by Edge CCTV or its authorized contractors at the Service Location(s) that are used to deliver any of the Services including, but not limited to, all terminals, wires, modems, lines, circuits, ports, routers, gateways, switches, channel service units, data service units, cabinets, and racks. Notwithstanding the above, inside telephone wiring, whether or not installed by Edge CCTV, shall not be considered Edge CCTV Equipment.

Confidential Information

All information regarding either party's business which has been marked or is otherwise communicated as being "proprietary" or "confidential," or which reasonably should be known by the receiving party to be proprietary or confidential information. Without limiting the generality of the foregoing, Confidential Information shall include, even if not marked, the Agreement, all Licensed Software, promotional materials, proposals, quotes, rate information, discount information, subscriber information, network upgrade information and schedules, network operation information (including without limitation information about outages and planned maintenance) and invoices, as well as the parties' communications regarding such items.

Customer-Provided Equipment

Any and all facilities, equipment or devices supplied by Customer for use in connection with the Services.

Licensed Software

Computer software or code provided by Edge CCTV or required to use the Services, including without limitation, associated documentation, and all updates thereto.

Party

A reference to Edge CCTV or the Customer; and in the plural, a reference to both companies.

Service(s)

The Internet, Toll Free Trunk and Voice services provided by Edge CCTV to Customer described in one or more Service Order(s). All Services are for commercial use only, except as otherwise expressly permitted herein.

Service Commencement Date

The date(s) on which Edge CCTV first makes Service available for use by Customer. A single Service Order containing multiple Service Locations or Services may have multiple Service Commencement Dates.

Service Order

A request for Edge CCTV to provide the Services to Service Location(s) submitted by Customer to Edge CCTV (a) on a then-current Edge CCTV form designated for that purpose or (b) if available, through an Edge CCTV electronic order processing system designated for that purpose.

Service Order Agreement

The agreement under which all Service Orders are submitted to Edge CCTV.

Service Location(s)

The Customer location(s) where Edge CCTV provides the Services.

Service Term

The duration of time (commencing on the Service Commencement Date) for which Services are ordered, as specified in a Service Order.

Tariff

A federal or state Edge CCTV tariff and the successor documents of general applicability that replace such tariff in the event of detariffing.

Termination Charges

Charges that may be imposed by Edge CCTV if, prior to the end of the applicable Service Term (a) Edge CCTV terminates Services for cause or (b) Customer terminates Services without cause. Termination Charges with respect to each terminated Service Order shall equal, in addition to all amounts payable by Customer in accordance with Section 5.3, seventy-five percent (75%) of the remaining monthly fees that would have been payable by Customer under the Service Order if the Services described in the Service Order had been provided until the end of the Service Term. In the event the Agreement is terminated as herein described during the initial Service Term, Termination Charges shall also include one hundred percent (100%) of any amount paid by Edge CCTV in connection with Custom Installation, as that term is defined in Section 2.7, for the Services provided by Edge CCTV under the Service Order.

Article 2. Delivery of Services

2.1 Orders

Customer shall submit to Edge CCTV a properly completed Service Order to initiate Services to a Service Location(s). A Service Order shall become binding on the parties when (i) it is specifically accepted by Edge CCTV either electronically or in writing, (ii) Edge CCTV begins providing the Services described in the Service Order or (iii) Edge CCTV begins Custom Installation (as defined in Section 2.7) for delivery of the Services described in the Service Order, whichever is earlier. When a Service Order becomes effective it shall be deemed part of, and shall be subject to, the Agreement.

2.2 Speed

Edge CCTV makes no representation regarding the speed of the Internet Service. Actual speeds may vary and are not guaranteed. Many factors affect speed including, without limitation, the number of workstations using a single connection.

2.3 Access

Customer, at no cost to Edge CCTV, shall secure and maintain all necessary rights of access to Service Location(s) for Edge CCTV to install and provide the Services, unless Edge CCTV has secured such access prior to this Agreement. In addition, Customer shall provide an adequate environmentally controlled space and such electricity as may be required for installation, operation, and maintenance of the Edge CCTV Equipment used to provide the Services within the Service Location(s). Edge CCTV and its employees and authorized contractors will require free ingress and egress into and out of the Service Location(s) in connection with the provision of Services. Upon reasonable notice from Edge CCTV, Customer shall provide all required access to Edge CCTV and its authorized personnel.

2.4 Service Commencement Date

Upon installation and connection of the necessary facilities and equipment to provide the Services, or in the case of Voice, the day Voice Service is activated, Edge CCTV shall notify Customer that the Services are available for use, and the date of such notice shall be called the "Service Commencement Date." Any failure or refusal on the part of Customer to be ready to receive the Services on the Service Commencement Date shall not relieve Customer of its obligation to pay applicable Service charges.

2.5 Edge CCTV Equipment

Edge CCTV Equipment is and shall remain the property of Edge CCTV regardless of where installed within the Service Location(s), and shall not be considered a fixture or an addition to the land or the Service Location(s). At any time Edge CCTV may remove or change Edge CCTV Equipment in its sole discretion in connection with providing the Services. Customer shall not move, rearrange, disconnect, remove, attempt to repair, or otherwise tamper with any Edge CCTV Equipment or permit others to do so, and shall not use the Edge CCTV Equipment for any purpose other than that authorized by the Agreement. Edge CCTV shall maintain Edge CCTV Equipment in good operating condition during the term of this Agreement; provided, however, that such maintenance shall be at Edge CCTV's expense only to the extent that it is related to and/or resulting from the ordinary and proper use of the Edge CCTV Equipment. Customer is responsible for damage to, or loss of, Edge CCTV Equipment caused by its acts or omissions, and its noncompliance with this Section, or by fire, theft or other casualty at the Service Location(s), unless caused by the negligence or willful misconduct of Edge CCTV. Customer agrees not to take any action that would directly or indirectly impair Edge CCTV's title to the Edge CCTV Equipment, or expose Edge CCTV to any claim, lien, encumbrance, or legal process, except as otherwise agreed in writing by the Parties. Following Edge CCTV's discontinuance of the Services to the Service Location(s), Edge CCTV retains the right to remove the Edge CCTV Equipment including, but not limited to, that portion of the Edge CCTV Equipment located within the Service Location(s). To the extent Edge CCTV removes such Edge CCTV Equipment, it shall be responsible for returning the Service Location(s) to its prior condition, wear and tear excepted.

2.6 Customer-Provided Equipment

Edge CCTV shall have no obligation to install, operate, or maintain Customer-Provided Equipment. Customer alone shall be responsible for providing maintenance, repair, operation and replacement of all inside telephone wiring and equipment and facilities on the Customer's side of the cable modem, route and/or coaxial input connection. All Customer-Provided Equipment and wiring that Customer uses in connection with the Services must be fully compatible with the Services. Customer shall be responsible for the payment of all charges for troubleshooting, maintenance or repairs attempted or performed by Edge CCTV's employees or authorized contractors when the difficulty or trouble report results from Customer-Provided Equipment.

2.7 Engineering Review

Each Service Order submitted by Customer shall be subject to an engineering review by Edge CCTV. The engineering review will determine whether the cable plant must be extended, built or upgraded in order to provide the ordered Services at the requested Service Location(s), or whether Service installation has to be expedited to meet the Customer's requested Service Commencement Date ("Custom Installation"). Edge CCTV will provide Customer written notification in the event Service installation at any Service Location will require an additional one-time installation fee ("Custom Installation Fee"). Customer will have five (5) days from receipt of such notice to reject the Custom Installation Fee and terminate, without further liability, the Service Order with respect to the affected Service Location(s).

2.8 Administrative Web Site

Edge CCTV may, at its sole option, make one or more administrative web sites available to Customer in connection with Customer's use of the Services (each an "Administrative Web Site"). Edge CCTV may furnish Customer with one or more user identifications and/or passwords for use on the Administrative Web Site. Customer shall be responsible for the confidentiality and use of such user identifications and/or passwords and shall immediately notify Edge CCTV if there has been an unauthorized release, use or other compromise of any user identification or password. In addition, Customer agrees that its authorized users shall keep confidential and not distribute any information or other materials made available by the Administrative Web Site. Customer shall be solely responsible for all use of the Administrative Web Site, and Edge CCTV shall be entitled to rely on all Customer uses of and submissions to the Administrative Web Site as authorized by Customer. Edge CCTV shall not be liable for any loss, cost, expense or other liability arising out of any Customer use of the Administrative Web Site or any information on the Administrative Web Site. Edge CCTV may change or discontinue the Administrative Web Site, or Customer's right to use the Administrative Web Site, at any time. Additional terms and policies may apply to Customer's use of the Administrative Web Site. These terms and policies will be posted on the site.

Article 3. Charges, Billing and Payment

3.1 Charges

Customer shall pay Edge CCTV one hundred percent (100%) of the Custom Installation Fee prior to the installation of Service. Customer further agrees to pay all charges associated with the Services, as set forth or referenced in the applicable Service Order(s) or invoiced by Edge CCTV. These charges may include, but are not limited to installation charges, monthly recurring service charges, usage charges including without limitation charges for the use of Edge CCTV Equipment, per-call charges, charges for service calls, maintenance and repair charges, and applicable federal, state, and local taxes, fees, surcharges and recoupments (however designated). Some Services such as measured and per-call charges, (as explained below in the Voice Additional Terms) may be invoiced after the Service has been provided to Customer. Except as otherwise indicated herein or on the applicable Service Order(s), monthly recurring charges for Internet Services shall not increase during the initial Service Term.

3.2 Third-Party Charges

Customer may incur charges from third party service providers that are separate and apart from the amounts charged by Edge CCTV. These may include, without limitation, charges resulting from accessing on-line services, calls to parties who charge for their telephone based services, purchasing or subscribing to other offerings via the Internet or interactive options on Public View Video, Video, or otherwise. Customer agrees that all such charges, including all applicable taxes, are Customer's sole responsibility. In addition, Customer is solely responsible for protecting the security of credit card information provided to others in connection with such transactions.

3.3 Payment of Bills

Except as otherwise indicated herein or on the Service Order(s), Edge CCTV will invoice Customer in advance on a monthly basis for all monthly recurring Service charges and fees arising under the Agreement. All other charges will be billed monthly in arrears. Customer shall make payment to Edge CCTV for all invoiced amounts within thirty (30) days after the date of the invoice. Any amounts not paid to Edge CCTV within such period will be considered past due. If a Service Commencement Date is not the first day of a billing period, Customer's next monthly invoice shall include a pro-rated charge for the Services, from the date of installation to the first day of the new billing. In certain cases, Edge CCTV may agree to provide billing services on behalf of third parties, as the agent of the third party. Any such third-party charges shall be payable pursuant to any contract or other arrangement between Customer and the third party. Edge CCTV shall not be responsible for any dispute regarding these charges between Customer and such third party. Customer must address all such disputes directly with the third party.

3.4 Partial Payment

Partial payment of any bill will be applied to the Customer's outstanding charges in the amounts and proportions as solely determined by Edge CCTV. No acceptance of partial payment(s) by Edge CCTV shall constitute a waiver of any rights to collect the full balance owed under the Agreement.

3.5 Payment by Credit Card

Upon Customer's written request and Edge CCTV's acceptance of such request, Edge CCTV will accept certain credit card payments for charges generated under the Agreement. By providing Edge CCTV with a credit card number, Customer authorizes Edge CCTV to charge the card for all charges generated under this Agreement, until (i) this Agreement is terminated or (ii) Customer provides sixty (60) days prior notice that Edge CCTV stop charging the credit card. Customer agrees to provide Edge CCTV with updated credit card or alternate payment information on a timely basis prior to the expiration or termination of the credit card on file or in the event that Customer's credit card limit is or will be insufficient to cover payment. If Edge CCTV is unable to charge Customer's credit card for any reason, Customer agrees to pay all amounts due, including any late payment charges or bank charges, upon demand by Edge CCTV. Edge CCTV may limit the option to pay by credit card to specific Services or may discontinue acceptance of credit card payments in whole or in part upon thirty (30) days prior notice to Customer.

3.6 Credit Approval and Deposits

Initial and ongoing delivery of Services may be subject to credit approval. Customer shall provide Edge CCTV with credit information requested by Edge CCTV. Customer authorizes Edge CCTV to make inquiries and to receive information about Customer's credit history from others and to enter this information in Customer's records. Customer represents and warrants that all credit information that it provides to Edge CCTV will be true and correct. Edge CCTV, in its sole discretion, may deny the Services based upon an unsatisfactory credit history. Additionally, subject to applicable regulations, Edge CCTV may require Customer to make a deposit (in an amount not to exceed an estimated two-month's charge for the Services) as a condition to Edge CCTV's provision of the Services, or as a condition to Edge CCTV's continuation of the Services. The deposit will not, unless explicitly required by law, bear interest and shall be held by Edge CCTV as security for payment of Customer's charges. If the provision of Service to Customer is terminated, or if Edge CCTV determines in its sole discretion that such deposit is no longer necessary, then the amount of the deposit will be credited to Customer's account or will be refunded to Customer, as determined by Edge CCTV.

3.7 Taxes and Fees

Customer shall be responsible for the payment of any and all applicable local, state, and federal taxes or fees (however designated). Customer will be responsible to pay any Service fees, payment obligations and taxes that become applicable retroactively.

3.8 Other Government-Related Costs and Fees

Edge CCTV reserves the right to invoice Customer for any fees or payment obligations in connection with the Services imposed by governmental or quasi-governmental bodies in connection with the sale, installation, use, or provision of the Services, including, without limitation, applicable franchise fees (if any), regardless of whether Edge CCTV or its Affiliates pay the taxes directly or are required by an order, rule, or regulation of a taxing jurisdiction to collect them from Customer. These obligations may include those imposed on Edge CCTV or its affiliates by an order, rule, or regulation of a regulatory body or a court of competent jurisdiction, as well as those that Edge CCTV or its affiliates are required to collect from the Customer or to pay to others in support of statutory or regulatory programs. For example, Voice customers are charged a monthly regulatory recovery fee to help defray Edge CCTV's contributions to municipal, state, and federal programs including, without limitation, universal service, telecom relay services for the visually/hearing impaired, and 911/E911 programs and infrastructure. This regulatory recovery fee is not a tax, and it is not government-mandated. Taxes and other government-related fees and surcharges may be changed with or without notice.

3.9 Disputed Invoice

If Customer disputes any portion of an invoice, Customer must pay the undisputed portion of the invoice and submit a written claim, including all documentation substantiating Customer's claim, to Edge CCTV for the disputed amount of the invoice by the invoice due date. The Parties shall negotiate in good faith to resolve the dispute. However, should the parties fail to mutually resolve the dispute within sixty (60) days after the dispute was submitted to Edge CCTV, all disputed amounts shall become immediately due and payable to Edge CCTV.

3.10 Past-Due Amounts

Any undisputed payment not made when due will be subject to a reasonable late charge not to exceed the highest rate allowed by law on the unpaid invoice. If Customer's account is delinquent, Edge CCTV may refer the account to a collection agency or attorney that may pursue collection of the past due amount and/or any Edge CCTV Equipment that Customer fails to return in accordance with the Agreement. If Edge CCTV is required to use a collection agency or attorney to collect any amount owed by Customer or any unreturned Edge CCTV Equipment, Customer agrees to pay all reasonable costs of collection or other action. The remedies set forth herein are in addition to and not in limitation of any other rights and remedies available to Edge CCTV under the Agreement or at law or in equity.

3.11 Rejected Payments

Except to the extent otherwise prohibited by law, Customer will be assessed a service charge up to the full amount permitted under applicable law for any check or other instrument used to pay for the Services that has been rejected by the bank or other financial institution.

3.12 Fraudulent Use of Services

Customer is responsible for all charges attributable to Customer with respect to the Services, even if incurred as the result of fraudulent or unauthorized use of the Services. Edge CCTV may, but is not obligated to, detect or report unauthorized or fraudulent use of Services to Customer. Edge CCTV reserves the right to restrict, suspend or discontinue providing any Service in the event of fraudulent use by Customer.

Article 4. Term

4.1 Agreement Term

This Agreement shall terminate upon the expiration or other termination of the final existing Service Order entered into under this Agreement. The term of a Service Order shall commence on the Service Commencement Date and shall terminate at the end of the stated Service Term of such Service. Unless otherwise stated in these terms and conditions, if a Service Order does not specify a term of service, the Service Term shall be one (1) year from the Service Commencement Date.

4.2 Service Order Renewal

Upon the expiration of the Service Term, this Agreement and each applicable Service Order shall automatically renew for successive periods of one (1) year each ("Renewal Term(s)"), unless otherwise stated in these terms and conditions or prior notice of non-renewal is delivered by either Party to the other at least thirty (30) days before the expiration of the Service Term or the then current Renewal Term, or in the case of Louisiana Customers, notice of non-renewal is delivered to Edge CCTV within thirty (30) days following the expiration of the Service Term or the then current Renewal Term. Except as otherwise identified in the Agreement, at any time during initial Service Term and from time to time thereafter, Edge CCTV may increase the charges for Voice Services subject to thirty (30) days prior notice to Customer. Effective at any time after the end of the initial Service Term and from time to time thereafter, Edge CCTV may modify the charges for Internet Services subject to thirty (30) days prior notice to Customer. Customer will have thirty (30) days from receipt of such notice to cancel the applicable Service without further liability. Should Customer fail to cancel within this timeframe, Customer will be deemed to have accepted the modified Service pricing.

Article 5. Termination of Agreement and/or a Service Order

5.1 Termination for Convenience

Notwithstanding any other term or provision in this Agreement, Customer shall have the right to terminate a Service Order, or this Agreement in whole or part, at any time during the Service Term upon sixty (60) days prior notice to Edge CCTV, and subject to payment to Edge CCTV of all outstanding amounts due for the Services, any and all applicable Termination Charges, and the return of any and all Edge CCTV Equipment.

5.2 Termination for Cause

(a) If Customer is in breach of a payment obligation (including failure to pay a required deposit), and fails to make payment in full within ten (10) days after receipt of notice of default, or has failed to make payments of all undisputed charges on or before the due date on three (3) or more occasions during any twelve (12) month period, Edge CCTV may, at its option, terminate this Agreement, terminate the affected Service Orders, suspend Service under the affected Service Orders, and/or require a deposit, advance payment, or other satisfactory assurances in connection with any or all Service Orders as a condition of continuing to provide the Services. However, Edge CCTV will not take any such action as a result of Customer's non-payment of a charge that is the subject of a timely billing dispute, unless the parties have reviewed the dispute and determined in good faith that the charge is correct.

(b) If either party breaches any material term of this Agreement and the breach continues without remedy for thirty (30) days after notice of default, the non-defaulting party may terminate for cause any Service Order materially affected by the breach.

(c) A Service Order may be terminated by either party immediately upon notice if the other party has become insolvent or involved in liquidation or termination of its business, or adjudicated bankrupt, or been involved in an assignment for the benefit of its creditors.

(d) Termination by either party of a Service Order does not waive any other rights or remedies that it may have under this Agreement.

5.3 Effect of Expiration or Termination of the Agreement or a Service Order

Upon the expiration or termination of a Service Order for any reason: (i) Edge CCTV may disconnect the applicable Service; (ii) Edge CCTV may delete all applicable data, files, electronic messages, voicemail or other information stored on Edge CCTV's servers or systems; (iii) if Customer has terminated the Service Order prior to the expiration of the Service Term for convenience, or if Edge CCTV has terminated the Service Order prior to the expiration of the Service Term as a result of material breach by Customer, Edge CCTV may assess and collect from Customer applicable Termination Charges; (iv) Customer shall permit Edge CCTV access to retrieve from the applicable Service Locations any and all Edge CCTV Equipment (however, if Customer fails to permit access, or if the retrieved Edge CCTV Equipment has been damaged and/or destroyed other than by Edge CCTV or its agents, normal wear and tear excepted, Edge CCTV may invoice Customer for the full replacement cost of the relevant Edge CCTV Equipment, or in the event of minor damage to the retrieved Edge CCTV Equipment, the cost of repair, which amounts shall be immediately due and payable); and (v) if used in conjunction with the terminated Service, Customer's right to use applicable Licensed Software shall automatically terminate, and Customer shall be obligated to return the Licensed Software to Edge CCTV.

5.4 Regulatory and Legal Changes

The parties acknowledge that the respective rights and obligations of each party as set forth in this Agreement upon its execution are based on law and the regulatory environment as it exists on the date of execution of this Agreement. Edge CCTV may, in its sole discretion, immediately terminate this Agreement, in whole or in part, in the event there is a material change in any law, rule, regulation, Force Majeure event, or judgment of any court or government agency, and that change affects Edge CCTV's ability to provide the Services herein.

Article 6. Limitation of Liability; Disclaimer of Warranties; Warnings

Article 7. Indemnification

7.1

Subject to Article 6, each Party ("Indemnifying Party") will indemnify and hold harmless the other Party ("Indemnified Party"), its affiliates, officers, directors, employees, stockholders, partners, providers, independent contractors and agents from and against any and all joint or several costs, damages, losses, liabilities, expenses, judgments, fines, settlements and any other amount of any nature, including reasonable fees and disbursements of attorneys, accountants, and experts, arising from any and all claims, demands, actions, suits, or proceedings whether civil, criminal, administrative, or investigative (collectively, "Claims") relating to: (i) any Claim of any third party resulting from the negligence or willful act or omission of Indemnifying Party arising out of or related to the Agreement, the obligations hereunder, and uses of Services, Edge CCTV Equipment, and Licensed Software; and (ii) any Claim of any third party alleging infringement of a U.S. patent or U.S. copyright arising out of or related to this Agreement, the obligations hereunder, and the use of Services, Edge CCTV Equipment, and Licensed Software.

7.2

The Indemnifying Party agrees to defend the Indemnified Party for any loss, injury, liability, claim or demand ("Actions") that is the subject of Article 7 hereof. The Indemnified Party agrees to notify the Indemnifying Party promptly, in writing, of any Actions, threatened or actual, and to cooperate in every reasonable way to facilitate the defense or settlement of such Actions. The Indemnifying Party shall assume the defense of any Action with counsel of its own choosing, but which is reasonably satisfactory to the Indemnified Party. The Indemnified Party may employ its own counsel in any such case, and shall pay such counsel's fees and expenses. The Indemnifying Party shall have the right to settle any claim for which indemnification is available; provided, however, that to the extent that such settlement requires the Indemnified Party to take or refrain from taking any action or purports to obligate the Indemnified Party, then the Indemnifying Party shall not settle such claim without the prior written consent of the Indemnified Party, which consent shall not be unreasonably withheld, conditioned or delayed.

Article 8. Software & Services

8.1 License

If and to the extent Customer requires the use of Licensed Software in order to use the Services supplied under any Service Order, Customer shall have a personal, nonexclusive, nontransferable, and limited license to use the Licensed Software in object code only and solely to the extent necessary to use the applicable Service during the corresponding Service Term. Customer may not claim title to, or an ownership interest in, any Licensed Software (or any derivations or improvements thereto) and Customer shall execute any documentation reasonably required by Edge CCTV, including, without limitation, end-user license agreements for the Licensed Software. Edge CCTV and its suppliers shall retain ownership of the Licensed Software, and no rights are granted to Customer other than a license to use the Licensed Software under the terms expressly set forth in this Agreement.

8.2 Restrictions

Customer agrees that it shall not: (i) copy the Licensed Software (or any upgrades thereto or related written materials) except for emergency back-up purposes or as permitted by the express written consent of Edge CCTV; (ii) reverse engineer, decompile, or disassemble the Licensed Software; (iii) sell, lease, license, or sublicense the Licensed Software; or (iv) create, write, or develop any derivative software or any other software program based on the Licensed Software.

8.3 Updates

Customer acknowledges that the use of the Services may periodically require updates and/or changes to certain Licensed Software resident in the Edge CCTV Equipment or Customer-Provided Equipment. If Edge CCTV has agreed to provide updates and changes, Edge CCTV may perform such updates and changes remotely or on-site, at Edge CCTV's sole option. Customer hereby consents to, and shall provide free access for, such updates deemed reasonably necessary by Edge CCTV.

8.4 Ownership of Telephone Numbers and Addresses

Customer acknowledges that use of the Services does not give it any ownership or other rights in any telephone number or Internet/on-line addresses provided, including but not limited to Internet Protocol ("IP") addresses, e-mail addresses and web addresses.

8.5 Intellectual Property Rights in the Services

Title and intellectual property rights to the Services are owned by Edge CCTV, its agents, suppliers or affiliates or their licensors or otherwise by the owners of such material. The copying, redistribution, reselling, bundling or publication of the Services, in whole or in part, without express prior written consent from Edge CCTV or other owner of such material, is prohibited.

Article 9. Confidential Information and Privacy

9.1 Disclosure and Use

All Confidential Information shall be kept by the receiving party in strict confidence and shall not be disclosed to any third party without the disclosing party's express written consent. Notwithstanding the foregoing, such information may be disclosed (i) to the receiving party's employees, affiliates, and agents who have a need to know for the purpose of performing this Agreement, using the Services, rendering the Services, and marketing related products and services (provided that in all cases the receiving party shall take appropriate measures prior to disclosure to its employees, affiliates, and agents to assure against unauthorized use or disclosure); or (ii) as otherwise authorized by this Agreement. Each party agrees to treat all Confidential Information of the other in the same manner as it treats its own proprietary information, but in no case using a degree of care less than a reasonable degree of care.

9.2 Exceptions

Notwithstanding the foregoing, each party's confidentiality obligations hereunder shall not apply to information that: (i) is already known to the receiving party without a pre-existing restriction as to disclosure; (ii) is or becomes publicly available without fault of the receiving party; (iii) is rightfully obtained by the receiving party from a third party without restriction as to disclosure, or is approved for release by written authorization of the disclosing party; (iv) is developed independently by the receiving party without use of the disclosing party's Confidential Information; or (v) is required to be disclosed by law or regulation.

9.3 Remedies

Notwithstanding any other Article of this Agreement, the non-breaching party shall be entitled to seek equitable relief to protect its interests pursuant to this Article 9, including, but not limited to, injunctive relief.

9.4 Monitoring

Edge CCTV shall have no obligation to monitor postings or transmissions made in connection with the Services, however, Customer acknowledges and agrees that Edge CCTV and its agents shall have the right to monitor any such postings and transmissions from time to time and to use and disclose them in accordance with this Agreement, and as otherwise required by law or government request. Edge CCTV reserves the right to refuse to upload, post, publish, transmit or store any information or materials, in whole or in part, that, in Edge CCTV's sole discretion, is unacceptable, undesirable or in violation of this Agreement.

Article 9A. Customer Privacy Policies

In addition to the provisions of Article 9, the privacy policy below applies to Edge CCTV's handling of Customer confidential information. In the event of a conflict between the provisions of Article 9 and any provision of the privacy policy below, the applicable provision of the privacy policy shall prevail in the resolution of the conflict. A copy of Edge CCTV's privacy policy is available at edgebusinesssecuritycameras.com/privacy-policy.

9A.2 Privacy Note Regarding Information Provided to Third Parties

Edge CCTV is not responsible for any information provided by Customer to third parties, and this information is not subject to the privacy provisions of this Agreement or the privacy policies. Customer assumes all privacy and other risks associated with providing personally identifiable information to third parties via the Services.

Article 10. Prohibited Uses

10.1 Resale

Except as otherwise provided in the General Terms and Conditions, Customer may not sell, resell, sublease, assign, license, sublicense, share, provide, or otherwise utilize in conjunction with a third party (including, without limitation, in any joint venture or as part of any outsourcing activity) the Services or any component thereof.

10.2 Use Policies

Customer agrees to ensure that all uses of the Edge CCTV Equipment and/or the Services installed at its premises ("use") are legal and appropriate. Specifically, Customer agrees to ensure that all uses by Customer or by any other person ("user"), whether authorized by Customer or not, comply with all applicable laws, regulations, and written and electronic instructions for use. Edge CCTV reserves the right to act immediately and without notice to terminate or suspend the Services and/or to remove from the Services any information transmitted by or to Customer or users, if Edge CCTV (i) determines that such use or information does not conform with the requirements set forth in this Agreement, (ii) determines that such use or information interferes with Edge CCTV's ability to provide the Services to Customer or others, (iii) reasonably believes that such use or information may violate any laws, regulations, or written and electronic instructions for use. Furthermore, the Services shall be subject to one or more Acceptable Use Policies ("AUP") that may limit use, or (iv) reasonably believes that Customer's use of the Service interferes with or endangers the health and/or safety of Edge CCTV personnel or third parties. The AUP and other policies concerning the Services are posted on Edge CCTV's web site(s) at edgebusinesssecuritycameras.com/acceptable-use and are incorporated to this Agreement by reference. Edge CCTV may update the use policies from time to time, and such updates shall be deemed effective seven (7) days after the update is posted online, with or without actual notice to Customer. Accordingly, Customer should check the above web addresses on a regular basis to ensure that its activities conform to the most current version of the use policies. Edge CCTV's action or inaction in enforcing acceptable use shall not constitute review or approval of Customer's or any other users' use or information.

10.3 Violation

Any breach of this Article 10 shall be deemed a material breach of this Agreement. In the event of such material breach, Edge CCTV shall have the right to restrict, suspend, or terminate immediately any or all Service Orders, without liability on the part of Edge CCTV, and then to notify Customer of the action that Edge CCTV has taken and the reason for such action, in addition to any and all other rights and remedies under this Agreement.

Article 11. Service Level Agreements (SLA)

Edge CCTV is committed to providing the highest level of Service to its Customers. The SLA defines the minimum Service expectations a Customer may expect from Edge CCTV Business Services. The remedies set forth in the SLA, which can be found on the Edge CCTV website at edgebusinesssecuritycameras.com/sla, shall be the Customer's sole and exclusive remedy for any Service Interruption in the Services, outage, unavailability, delay or other degradation in the Services or any Edge CCTV failure to meet the objectives of the Services.

Article 12. Insurance

12.1

Edge CCTV shall maintain during the Initial Term or any Renewal Term commercial general liability insurance that covers its liability and obligations hereunder including property damage and personal injury.

12.2

The liability limits under these policies shall be, at a minimum, one million ($1,000,000) dollars per occurrence, with a combined single limit for bodily injury and property damage liability.

Article 13. Miscellaneous Terms

13.1 Force Majeure

Neither party shall be liable to the other party for any delay, failure in performance, loss, or damage to the extent caused by force majeure conditions such as acts of God, fire, explosion, power blackout, cable cut, acts of regulatory or governmental agencies, unavailability of right-of-way, unavailability of services or materials upon which the Services rely, or other causes beyond the party's reasonable control, except that Customer's obligation to pay for Services provided shall not be excused. Changes in economic, business or competitive condition shall not be considered force majeure events.

13.2 Assignment and Transfer

Neither Party shall assign any right, obligation or duty, in whole or in part, nor of any other interest hereunder, without the prior written consent of the other Party, which shall not be unreasonably withheld. The foregoing notwithstanding, Edge CCTV may assign this Agreement to any affiliate, related entity, or successor in interest without Customer's consent. In addition, Edge CCTV may partially assign its rights and obligations hereunder to any party that acquires from Edge CCTV all or substantially all of the assets of a network(s) in which the Services is deployed to Customer. All obligations and duties of either Party under this Agreement shall be binding on all successors in interest and assigns of such Party.

13.3 Export Law and Regulation

Customer acknowledges that any products, software, and technical information (including, but not limited to, services and training) provided pursuant to the Agreement may be subject to U.S. export laws and regulations, and any foreign use or transfer of such products, software, and technical information must be authorized under those regulations. Customer agrees that it will not use, distribute, transfer, or transmit the products, software, or technical information (even if incorporated into other products) except in compliance with U.S. export regulations. If requested by Edge CCTV, Customer also agrees to sign written assurances and other export-related documents as may be required for Edge CCTV to comply with U.S. export regulations.

13.4 Notices

Except as otherwise provided in this Agreement, any notices or other communications contemplated or required under this Agreement, in order to be valid, shall be in writing and shall be given via personal delivery, overnight courier, or via U.S. Certified Mail, Return Receipt Requested. Notices to Customer shall be sent to the Customer billing address; notices to Edge CCTV shall be sent to:

All such notices shall be deemed given and effective on the day when delivered by overnight delivery service or certified mail.

13.5 Entire Understanding

The Agreement constitutes the entire understanding of the parties related to the subject matter hereof. The Agreement supersedes all prior agreements, proposals, representations, statements, or understandings, whether written or oral, concerning the Services or the parties' rights or obligations relating to the Services. Any prior representations, promises, inducements, or statements of intent regarding the Services that are not expressly provided for in this Agreement are of no effect. Terms or conditions contained in any purchase order, or restrictive endorsements or other statements on any form of payment, shall be void and of no force or effect. Only specifically authorized representatives of Edge CCTV may make modifications to this Agreement or this Agreement's form. No modification to the form or this Agreement made by a representative of Edge CCTV who has not been specifically authorized to make such modifications shall be binding upon Edge CCTV. No subsequent agreement among the parties concerning the Services shall be effective or binding unless it is executed in writing by authorized representatives of both parties.

13.6 Tariffs

Notwithstanding anything to the contrary in the Agreement, Edge CCTV may elect or be required to file tariffs with regulatory agencies for certain Services. In such event, the terms set forth in the Agreement may, under applicable law, be superseded by the terms and conditions of the Tariffs. Without limiting the generality of the foregoing, in the event of any inconsistency with respect to rates, the rates and other terms set forth in the applicable Sales Order shall be treated as individual case based arrangements to the maximum extent permitted by law, and Edge CCTV shall take such steps as are reasonably required for such treatment.

13.7 Late Fees

Any payment not received by the specified due date will be subject to a late fee. The late fee amount will be clearly identified on the invoice.

13.8 Governing Law

This Agreement shall be governed by and construed under the laws of the State of Georgia, without regard to conflict of law principles.

13.9 Severability

If any provision of this Agreement is held invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable.

13.10 Waiver

No waiver of any term, provision, or condition of this Agreement, whether by conduct or otherwise, in any one or more instances, shall be deemed or construed as a further or continuing waiver of any such term, provision, or condition or as a waiver of any other term, provision, or condition of this Agreement.

13.11 Survival

The provisions of Articles 6, 7, 8, 9, and 13 shall survive the termination or expiration of this Agreement.

14.1 Speed and Throughput

Edge CCTV provides Internet access at the speed tier selected by Customer in the applicable Service Order. Actual data throughput speeds may vary depending on numerous factors including, but not limited to, the condition and configuration of Customer-Provided Equipment, the number of simultaneous users, network congestion, and the performance of Customer's internal network. Edge CCTV does not guarantee any minimum speed or throughput level.

14.2 IP Addresses

Edge CCTV may assign static or dynamic IP addresses to Customer. Any such IP addresses are and shall remain the property of Edge CCTV. Upon termination of the Service, Customer shall have no right to retain or use any IP addresses assigned by Edge CCTV.

14.3 Security

Customer acknowledges that Internet access inherently involves security risks. Edge CCTV does not guarantee the security of any data transmitted over the Internet. Customer is solely responsible for implementing appropriate security measures, including firewalls, encryption, and anti-virus protection, for Customer-Provided Equipment and Customer's network. Edge CCTV shall not be liable for any unauthorized access to Customer's systems or data.

14.4 Content

Edge CCTV does not monitor, control, or censor the content available via the Internet and shall have no liability for the content of any communications transmitted or received by Customer using the Internet Service. Customer is solely responsible for all content it transmits, receives, or stores using the Internet Service.

14.5 Network Management

Edge CCTV may use reasonable network management practices to ensure the quality and reliability of Internet Service for all customers. These practices may include traffic shaping, protocol management, and other measures designed to maintain optimal network performance. Edge CCTV's current network management practices are described at edgebusinesssecuritycameras.com/network-management.

14.6 Out-of-Service Credit (Internet)

If Customer experiences a continuous Service interruption of the Internet Service lasting twenty-four (24) hours or more, and such interruption is caused solely by a failure of Edge CCTV Equipment or the Edge CCTV network, Customer may request a credit equal to 1/30th of the applicable monthly recurring Internet Service charge for each full twenty-four (24) hour period of the interruption. To receive credit, Customer must request it within thirty (30) days of the interruption by contacting Edge CCTV. Credits shall not exceed the total monthly recurring charge for the affected Internet Service.

15.1 Voice Service Description

Edge CCTV Voice Service is a VoIP (Voice over Internet Protocol) based telephone service. Voice Service requires a functioning Internet connection (which may be provided by Edge CCTV or a third party) and compatible equipment. The quality and availability of Voice Service depends on the quality of the underlying Internet connection.

15.2 Telephone Numbers

Edge CCTV may assign telephone numbers to Customer in connection with the Voice Service. Telephone numbers remain the property of Edge CCTV. Customer may request to port existing telephone numbers to Edge CCTV Voice Service, subject to availability and applicable porting regulations. Edge CCTV makes no guarantees regarding the availability of specific telephone numbers or the timeframe for number porting. Upon termination of Voice Service, Customer may port assigned numbers to another carrier in accordance with applicable FCC regulations.

15.3 Directory Listings

Customer may request directory listing(s) for telephone numbers assigned to the Voice Service. Edge CCTV will submit listing information to applicable directory publishers. Edge CCTV is not responsible for errors, omissions, or delays by third-party directory publishers. Charges for directory listings, if any, will be set forth in the applicable Service Order.

15.4 Measured and Per-Call Charges

Certain Voice Service plans may include measured or per-call charges for usage exceeding included allotments. Such charges will be set forth in the applicable Service Order and billed monthly in arrears. Customer is responsible for all usage charges incurred on its account, including charges resulting from unauthorized use.

15.5 E911 Emergency Services — Critical Disclosure

15.6 Service Interruptions (Voice)

Voice Service may be subject to interruptions caused by factors beyond Edge CCTV's control, including but not limited to Internet service disruptions, power outages, network congestion, and acts of God. Edge CCTV shall use commercially reasonable efforts to minimize interruptions but does not guarantee uninterrupted Voice Service.

15.7 Call Recording Disclosure

If Customer uses any call recording features available through the Voice Service, Customer is solely responsible for complying with all applicable federal, state, and local laws regarding call recording, including but not limited to consent requirements. Edge CCTV is not responsible for Customer's failure to comply with applicable recording laws.

15.8 Out-of-Service Credit (Voice)

If Customer experiences a continuous Service interruption of the Voice Service lasting twenty-four (24) hours or more, and such interruption is caused solely by a failure of Edge CCTV Equipment or the Edge CCTV network, Customer may request a credit equal to 1/30th of the applicable monthly recurring Voice Service charge for each full twenty-four (24) hour period of the interruption. To receive credit, Customer must request it within thirty (30) days of the interruption by contacting Edge CCTV. Credits shall not exceed the total monthly recurring charge for the affected Voice Service.

15.9 CPNI (Customer Proprietary Network Information)

Edge CCTV collects and maintains certain Customer Proprietary Network Information ("CPNI") as defined by federal law, in connection with the provision of Voice Service. Edge CCTV's use and disclosure of CPNI shall be in accordance with applicable FCC regulations. Customer may restrict Edge CCTV's use of CPNI for marketing purposes by contacting Edge CCTV at 678-883-0999.

16.1 Program Name

Edge CCTV Service Messaging, operated by Edge CCTV, Inc. (also doing business as Edge Business Security Cameras), 2470 Windy Hill Rd SE, Suite 300, Marietta, GA 30067.

16.2 Program Description

Edge CCTV Service Messaging is a transactional text messaging program. It is used to send service-related texts about security system sales support, installation scheduling, service tickets, technician dispatch and ETA updates, and two-way customer support replies. This program is not a promotional or marketing blast campaign.

16.3 Message Frequency

Message frequency varies based on service activity. For example, you may receive a few messages per service event (appointment confirmation, dispatch update, ticket follow-up, or support reply).

16.4 Message and Data Rates

Message and data rates may apply. Carrier charges are your responsibility according to your wireless plan.

16.5 Support / HELP

For help with this messaging program, reply HELP to any message, call 844-883-0999, or email info@edgecctv.com.

16.6 Opt-Out / STOP

You may cancel SMS messages from this program at any time by replying STOP. After you send STOP, you will receive a confirmation that you have been unsubscribed and will no longer receive SMS messages from Edge CCTV Service Messaging, unless you opt in again.

16.7 Consent

Opt-in to Edge CCTV Service Messaging is optional. You may opt in by (1) checking the unchecked-by-default SMS consent checkbox on our website contact form at https://edgebusinesssecuritycameras.com/contact/, or (2) texting START, YES, or SUBSCRIBE to +1 (470) 458-3343. Providing a phone number alone does not constitute consent. Consent to SMS is not required to use our services, submit a website inquiry, purchase products, or complete a transaction. Hosted opt-in evidence for reviewers: https://ticketing.edgecctv.com/a2p/.

16.8 Privacy

Mobile information collected for this program is handled as described in our Privacy Policy. We do not sell or share mobile phone numbers or SMS opt-in data with third parties for their marketing purposes.

16.9 Sample Opt-In Disclosure

Website and form disclosures use language substantially similar to: "Optional: Text me transactional updates about appointments, dispatch, and service tickets from Edge CCTV Service Messaging. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Consent is not required to submit this form or to purchase/receive service."